MoMa 101
The Need
New users of the MoMa platform were struggling to navigate the system independently, leading to low adoption rates and heavy reliance on manual training sessions.
The Solution
A guided, interactive onboarding experience that walks users through their first 10 minutes on the platform, covering key features, navigation, and quick-win actions at their own pace.
The Outcome
Self-service onboarding adoption increased, reducing the need for live training sessions and improving time-to-productivity for new users.